Frank picked up the pen and signed his name on the contract.
"Arrange full-width banners for them in the finance and technology sections." Frank pushed the contract back. "Since they're bringing money to our door, we have to provide service worthy of the price. Filter out the user data for people who've searched for 'hi-fi audio' and 'home theater,' and push Sony's GG to them."
Bill put away the contract and left, satisfied.
A few days later.
San Francisco Bay Area.
Richard logged into go.com and, as usual, opened the finance section to check the latest movements from the Federal Reserve.
When the page finished loading, a highly technological-looking GG banner appeared at the very top.
It was a promotional image for Sony's latest Trinitron television.
The image quality was crisp, and the slogan was simple and clear.
Richard had just been thinking about replacing the old CRT television at home.
He moved the mouse and clicked the banner.
The browser opened a new tab and jumped directly to Sony's North America official website.
Though the page design was not as smooth as go.com's, the core information was clear at a glance.
Richard entered his ZIP code, and the system quickly popped up the addresses of the three nearest Sony authorized dealers to his home.
Guidance for after-sales service locations was also placed in a conspicuous spot.
The experience was extremely smooth.
At the same time, inside the network maintenance department at Sony Headquarters in Tokyo, everything had descended into chaos.
"Server load is too high!" a technician shouted at his supervisor. "Access requests from North America have surged five hundredfold in the past ten minutes!"
The supervisor rushed to the screen and stared at the traffic curve rising in a straight line.
"Are we under attack?"
"Not an attack!"