On Monday, as soon as he got to work, Li Ye received an after-sales inspection report. The more he read, the deeper his frown became.
The J3 model 130 had been on the market for a year, and its quality control had always been solid. Yet recently, more than a dozen engine cylinder-scuffing failures had occurred in succession.
Although the vehicles with cylinder scuffing had basically all exceeded the 50,000-kilometer warranty limit, such densely clustered failures meant more similar cases would inevitably follow. Mishandle it, and it would become a major incident that smashed the brand.
Li Ye took out his phone book and called Dongshan Laidong, which supplied the engines.
"Hello, this is Li Ye from the First Branch Factory of Beijing Light Vehicle. Is your Manager Zhan there?
Manager Zhan, your engines have suffered consecutive cylinder-scuffing incidents this month. Analysis and testing have confirmed an oil-pump failure. Come to Beijing immediately so we can discuss remedial measures."
There was a pause on the other end before he said unhurriedly, "Oil-pump failure? That isn't covered by the warranty, is it?"
"..."
Li Ye froze for a moment, then asked in surprise, "Manager Zhan, you haven't even read the report. How have you already decided it isn't covered by the warranty?"
Manager Zhan said with a smile, "Director Li, right? Don't get worked up. Our factory has also actively participated in your organization's after-sales service plan.
So we have already thoroughly investigated the recent engine cylinder-scuffing cases. The oil pumps wore out and seized not because of a quality issue on our end, but because the users used substandard engine oil."
Li Ye nearly cursed before he could catch his breath.
All petrochemical companies these days were state-owned, and there were no little workshops making counterfeit engine oil. Just where