A few days ago, I happily spent 16,000 yuan on a so-called zero-gravity computer pod, thinking it would help me write more comfortably.
I even skipped a day's update to install the thing.
But once it arrived, I found the chair back couldn't be adjusted, even though I'd asked about that beforehand and been told it could.
The keyboard tray, which they'd promised wouldn't sag, tilted badly.
The armrests were warped and sat at different distances from the seat, so I had to type at an angle.
There were too many problems. I wanted to return it, but they said the shipping would be expensive.
I understood that and offered to take 3,000 yuan less in the refund. I just wanted to send the thing back, but they flatly refused.
I told them my body tilted when I reclined, and sitting upright left me tense and sore.
After making a couple of excuses, they started saying I was reclining wrong.
Then they began lecturing me about how people in China sit wrong.
Then they told me, supposedly quoting a customer, "Foreigners have figured it out, but we haven't. It's just how things are in our country."
They even found a way to fawn over foreigners in this situation. I was speechless.
Here's the screenshot. It made me so angry I had to laugh.
The last two chapters will be up around eight. I just finished talking to customer service on Taobao, and they said they wouldn't approve the return. They sided with the seller.
They said all my complaints were subjective and that there might have been a problem with the installation.
I said, "Then have them send a technician to reinstall it. If the problems are still there, can I return it?"
Customer service replied, "Installing it yourself may