Yukinoshita's Correction Method Chapter 245

"I'm sorry to bother you. I'm Kana, the manager of Cloud Snow Tea. I'm calling to understand the specifics of the conflict that occurred in the store earlier." Kana contacted the customer using the membership information left by the customer. "I'm very sorry for the unpleasant experience. We hope to provide you with appropriate compensation through a thorough investigation, and determine the handling of the personnel involved and subsequent rectification measures. When would be a convenient time for you? Um... okay, thank you very much, we look forward to your visit."

Following Yukino Yukinoshita's instructions, the store manager completed the communication with the customer, hung up the phone, and reported the situation, "The customer is currently at work and said she will come after work. Also... she said that if an employee does something wrong, the focus should be on criticism and education, and definitely not firing them."

Yukino Yukinoshita paused in her work of flipping through documents. "I really should contact the customer—did they find the problem?"

Kana asked, puzzled, "A question?"

If it were Dong Yunshan, she should have noticed by now... Yukino Yukinoshita shook her head. "The customer's attitude is wrong. If she thinks it's her fault, then she shouldn't be so nonchalant."

"Uh..." Kana looked embarrassed, hesitant to speak.

Yukino Yukinoshita noticed her expression. "Just say what you want to say."

"The school is a relatively...friendly environment, the classmates are relatively friendly, and I feel guilty when I make a mistake," Kana said slowly, clearly choosing her words carefully. "But in society... there are many unreasonable people."

I feel like Dong Yunshan would say something like that... Yukino Yukinoshita pressed her fingers to her temples. "The school environment feels different to different people, and the friendliness of classmates varies. What you said may exist, but what we need to do is not to define a person based on experience, but to investigate the suspicious points."

"So now..."

"I want to see the surveillance footage, and the videos circulating online." Yukino Yukinoshita glanced at the marks she had made on the investigation report. "Why did the drink, made according to the standard procedure, taste different? Why were the customers so nonchalant? And why were they so angry at the time? These questions require further investigation."

The surveillance video had no sound; it only showed a customer suddenly returning and loudly berating the staff during normal business operations.

In the videos circulating online, excited voices of customers can be heard.

Aside from some harsh words, the main content was that the staff at the store had a bad attitude and had tampered with the drinks.

Bad attitude...

The primary interaction with customers is with the counter staff. Why would a customer perceive the staff member responsible for production as having a poor attitude?

Yukino Yukinoshita adjusted the progress bar and quickly discovered details not found in the investigation report.

While the counter clerk was verifying the coupon for the customer, the sales clerk glanced at the customer.

Although the surveillance video has limited resolution, the impatience of the shop assistant can still be vaguely discerned.

The customer glanced at the shop assistant, clearly noticing the assistant's gaze.

"Because the staff member glanced at the customer, the customer felt discriminated against for using a coupon, and thus became resentful." Kana, noticing these details after Yukino Yukinoshita 'Yukino Yukinoshita reminder, deduced along this line of thought, "She didn't react at the time, probably because she felt that regardless of the staff member's attitude, as long as she got a good drink, there was no need to argue. But the drink didn't taste right, so she..."

If a customer is glared at, other staff members are unlikely to notice, and the staff member making the food won't mention it either.

Therefore, there is no corresponding record in the report.

Kana looked thoughtful; indeed, the original approach was better.

Just deal with the store clerk directly.

"Succulent grapes," Yukino Yukinoshita whispered.

"Yes, that customer ordered the grape succulent." Kana asked, puzzled, "What's wrong?"

"Have a shop assistant come over." Yukino Yukinoshita closed the report. "Once the customer arrives, clear up the misunderstanding."

Before the customers arrived, Dong Yunshan came to Cloud Snow Tea first. "I was prepared to clean up the mess, but you did such a good job before, I didn't have much room to do anything."

Yukino Yukinoshita glanced at Kana, then glared at Dong Yunshan: "Trying to fool me again?"

"Really." Dong Yunshan chuckled, briefly summarizing the meeting's content, "... there shouldn't be any more large-scale absences afterward."

"Pay wages with Cloud Snow Tea...?" Yukino Yukinoshita quickly understood the core of the Dong Yunshan plan.

The executive committee members enjoy activities in the classroom, mainly because the positive feedback is strong enough.

It's much more enjoyable to participate in activities with classmates than to work on the executive committee with strangers.

Now, Dong Yunshan is giving milk tea to the executive committee members and even delivering it to their classrooms, emphasizing the importance of the executive committee members to the other students.

The food was delicious, and it also provided a sense of identity; the positive feedback came immediately.

"We'll have to wait a little longer," Yukino Yukinoshita briefly explained the investigation process. "We're waiting for the customer now."

Before long, customers arrived at Cloud Snow Tea.

The slightly plump woman wasn't as excited as she appeared in the video. After a few brief pleasantries, she got down to business.

"I didn't really care at first. I've seen plenty of employees discriminate against customers using coupons..." The customer, who had just finished get off work, looked tired and occasionally frowned. Her voice was strained, but she spoke quickly. "A glare isn't a big deal, but I really can't stand it when it tastes bad. It's like there's no sugar at all... I worked so long overtime and just wanted a glass of grapefruit juice to treat myself, but it's so awful. If you're going to discriminate, just do it properly! Grapefruit juice is innocent!"

"I'm very sorry for the unpleasant experience, and thank you for coming to assist with the investigation." Store manager Kana showed the computer screen, "After confirmation, this employee was indeed emotional and had a poor service attitude. However, please let me explain that this employee was not discriminating against customers who received coupons; their impatience was directed at the drinks."

"Drinks?" The customer frowned and rubbed his temples. "What do you mean?"

"The grapefruit juice uses fresh fruit pulp, and each one needs to be peeled by hand by the staff. Compared to other drinks, grapefruit juice is more labor-intensive for the staff," Kana explained. "So the staff member's glance meant '[another grapefruit juice],' not discrimination against customers with coupons. Of course, this is not an excuse; the staff member's service attitude was indeed problematic."

Chapter 451 is not easy.

"I understand." The customer nodded. "You mean, the clerk's look wasn't discrimination, but rather a feeling of misfortune because of the difficult job assignment, so she glanced at the source of the job—right?"

"Thank you so much for your understanding. Essentially, it was the poor service from the staff that gave you this unpleasant experience." Kana handed over the drink card. "But for us, discovering the real problem is the only way to truly solve it. Your assistance has shown us the way, please accept our gratitude. Of course, this cannot undo the distress caused by these events, but if there is anything we can do, we will certainly do our best."

"Thanks is fine, I was just in a bad mood at the time." The customer pushed the drink card back. "I'm an employee too, I understand how you feel. But your mood shouldn't affect your work, and I can't accept a drink that doesn't taste right."

"Regarding the taste..." Kana looked in Yukino Yukinoshita's direction, "The surveillance video shows that the staff's actions were completely in accordance with standards. We are still investigating why the taste changed."

"Hmm?" The customer's gaze turned hostile. "Are you saying I'm deliberately picking a fight?"

"No, I had absolutely no such thought," Kana quickly explained. "It is indeed still under investigation..."

"The staff's operation is fine, so there must be a problem with your raw materials..." The customer frowned even more deeply, "The quality control is inconsistent!"

"The specifics will depend on the results of the subsequent investigation. We will release an announcement once the investigation is complete..."

"Stop giving me those platitudes!" the customer interrupted Kana. "I can understand being frustrated at work, but I absolutely cannot accept taking that frustration out on me! Is the problem with this employee, or is it your quality control?"

"There's another possibility," Dong Yunshan said, handing over a glass of grape succulents. "Please give it a try."

"..." The customer glared at him, roughly inserted the straw, took a sip, and his expression softened slightly. "This sweetness is more like it... What were you talking about just now?"

"I have a friend," Dong Yunshan said, her eyes slightly lowered, "Who suffered from depression and anxiety due to long hours of overtime work."

The customer's expression froze.

"During the treatment with SSRIs..." Dong Yunshan looked at the slightly overweight customer, "Because of significant weight gain, we started using topiramate as an adjuvant to improve overeating and insomnia."

"Topiramate has a 10% to 15% chance of causing a decrease in sweetness as a side effect," Yukino Yukinoshita added. "With a single dose, this side effect will disappear within one to three days."

"I only ate it once. After the project ended, my condition improved significantly, so I didn't eat it again." The customer sighed. "So... the problem lies with me."

Kana sincerely apologized. "The main problem is that our store management wasn't standardized enough..."

"I already said that." The customer gestured for Kana to stop. "I understand being frustrated by troublesome work, but since the taste is fine, then it's okay."

No matter what Kana said, the customer refused to accept the gift card.

After speaking directly with the staff, the customer left Cloud Snow Tea.

Kana looked at Yukino Yukinoshita and Dong Yunshan, who were still high school students, and felt a little complicated.

Based on her past work experience, she would have simply punished the employee for this.

I didn't expect Dong Yunshan to require such a detailed investigation.

After presenting the initial investigation results, Yukino Yukinoshita still had to resolve the remaining doubts.

It actually solved...

Is this the style of Cloud Snow Tea?

"The poor service attitude of the staff member stems from the work assignment and distribution, as well as insufficient training for non-counter staff. According to existing regulations, this is considered a routine violation and will be punished accordingly." Yukino Yukinoshita briefly explained the proposed solution, "The staff member was verbally abused by a customer during work hours that day, and the video was filmed and posted online, causing psychological harm. Although the issue was due to the staff member's poor service attitude, the customer could have provided feedback in a more rational way. Therefore, the store should compensate the staff member and reward their adherence to beverage preparation standards and their efforts to uphold the brand image."

"The rewards and punishments are so fair..." Kana exclaimed as she took notes.

As expected of the second young lady of the Yukinoshita Family.

Kana initially thought the other person was just a naive student who got the job through connections but hadn't even left school yet.

Only now did she truly realize that her preconceived stereotypes were the real sign of naivety.

"The staff present and the store manager on duty demonstrated a willingness to take responsibility by offering their advice; they should be commended and rewarded." Yukino Yukinoshita paused. "And those responsible for the various issues uncovered during the investigation should also bear responsibility."

Yukino Yukinoshita finished speaking, she turned to look at Dong Yunshan.

Dong Yunshan smiled and nodded.

"This was my personal oversight and careless attitude." Kana took a deep breath. "I am willing to accept the dismissal, but... I hope to retain my application; I want to continue working at Cloud Snow Tea."

I want to share a job that's different from the previous ones (042).

I want a work environment with clear rewards and punishments.

Yukino Yukinoshita frowned slightly, her gaze questioning Dong Yunshan's thoughts.

Dong Yunshan shrugged, indicating that she was now in charge.

"Cloud Snow Tea is currently at a critical juncture. Considering your high level of completion in your previous work, and the fact that you've already recognized your mistakes..." Yukino Yukinoshita rested her knuckles on her chin, pondering for a moment, "We'll include your idea as one of the solutions. Additionally, other staff members and the acting store manager will propose other solutions, and a third solution will be determined based on the existing system. Everyone will then vote to decide which solution to use ultimately."

Kana's eyes flickered slightly, and it took her a while to calm herself down. "Thank you so much..."

"We also need to make some adjustments to the current shift schedule to ensure the staff's work performance and maintain service quality." Yukino Yukinoshita looked up. "And about the announcement, what do you plan to write?"

"Isn't this already written?" Dong Yunshan chuckled. "What you did, what you said, the handling methods, the follow-up rectification... just clearly state these things, and that's enough."

Yukino Yukinoshita was taken aback. "That's all?"

"Don't assume it's easy just because you did it easily." Dong Yunshan put his arm around Yukino Yukinoshita's shoulder and gently shook her. "Being able to directly address the problems that arise already puts you ahead of ninety percent of companies."

Chapter 452 He's Really Angry

After the matter was investigated and clarified, the subsequent handling progressed smoothly.

Having finalized the plan, Yukino Yukinoshita and began writing the detailed announcement.

This is not a difficult task...

If it weren't for the Dong Yunshan causing trouble.

"Stop fooling around~" Yukino Yukinoshita gently twisted her body. "I'm working."

"Uh..." Dong Yunshan stared at Yukino Yukinoshita in his arms, "You're asking a bit too much of me."

His beautiful girlfriend sat in his lap. Although she was working very seriously, she couldn't help but make some small movements when she was thinking. Her soft and elastic roundness was gently rubbing against his leg.

"Hmph~" Yukino Yukinoshita snorted lightly, turning back to glare at him. "Back in the shop, didn't you like to hug me?"

"I like it a lot now too." Dong Yunshan's hand twitched, "But it's not just about cuddling."

Yukino Yukinoshita typed on the keyboard. "Then you can only hug me, but you're not allowed to disturb my work."

"But you're so cute..."

Yukino Yukinoshita lightly wiggled her leg and kicked him with her heel. "You're not allowed to coax me either."

"Eh~~~" Dong Yunshan drawled, "But... um?"

He suddenly realized something was wrong and blinked. "Are you angry?"

"A little." Yukino Yukinoshita stared at the computer screen.

"I'm really angry..." Dong Yunshan quickly went over what had happened.

You can only hug them, but you're not allowed to disturb their work...

"Because of what happened at Cloud Snow Tea?" Dong Yunshan suddenly realized. "That was a work setting. You were working, and my actions were too intimate—you could have just told me directly."

Yukino Yukinoshita pursed her lips. "You're mine..."

"Such a strong possessiveness," Dong Yunshan chuckled. "But I don't dislike it."

"I mean, you're my... boyfriend." Yukino Yukinoshita nudged him in annoyance. "While there's no need to announce it everywhere, there's even less need to cause misunderstandings."

If Yukino Yukinoshita pushes Dong Yunshan's hand away, Kana might misunderstand that the two don't get along, and Dong Yunshan might misunderstand that she wants to hide their relationship.

"Even when you're angry, you're still thinking about how I feel..." Dong Yunshan hugged her a little tighter. "I think I'm even more unable to hold back now."

"Just keep enduring it," Yukino Yukinoshita scoffed, "So you can experience how I feel too."

"What I'm experiencing now... is what you feel?" Dong Yunshan leaned close to her ear. "So... you wanted to do something to me before, but you held back because of the situation?"

Yukino Yukinoshita's pink cheeks puffed out slightly, but she did not reply.

"Because I hugged you, you wanted to do something... to correct it." Dong Yunshan's laughter deepened. "But because of the occasion, you can't correct it—is that the main reason you're angry?"

Because Dong Yunshan had hugged Yukino Yukinoshita, she wanted to hug more than just him.

But the matter wasn't finished, and it would be a long time before I could go home and get... the correction.