Test Results

While they waited for the test results, everyone curiously asked about the various instruments in the lab.

Most of the time, Dr. Van Allen answered them kindly. When he was busy, Henry explained in his place.

Henry did not know every piece of equipment in the lab inside and out, but he could still explain their uses. Thanks to him, bald Old Bai did not put on any air of academic superiority. The difference between him and this group of guests was merely credibility. The two girls, however, squatted outside the warning line, staring wide-eyed at the machine running the test. Skye was puzzled.

"Henry, you just said that machine only needs an hour or two to finish. Why does a DNA testing service take three to five business days?"

"There's the preliminary explanation and preparation, time buffers, rush orders, queue order, and plenty of unpredictable accidents. If we honestly told every customer it could be done in two hours, what do you think would happen?"

"To put it bluntly, it's to leave yourselves time to slack off."

"Ha, more importantly, when it comes to service-oriented work like this, people need to feel valued. There needs to be a sense of ceremony, and that takes time. If someone came in to get something done and you handed them the results right away, wouldn't it feel cheap, like buying a bag of chips at a store?"

"Would it? In that case, if someone came to me for something, I could tell them to come back in a year for the results. That would give them plenty of ceremony, right?"

"That would not work either. Don't overestimate people's patience. Competition and tacit understandings among peers, market demand, the gap between supply and demand—many factors must be considered to maximize profits. You cannot